Patients, Families, & Visitors

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We’re not just the East End’s largest hospital

You’re welcome here

At Peconic Bay Medical Center, our first priority is to the health, well-being, and comfort of all members of and visitors to our community. Our doors are always open, 24 hours of every day, to everyone who needs our services. 

We want you to know you’ve come to the right place. If you have any questions or need any help, please feel free to ask anyone on our staff for assistance at any time.


Visitation policies & procedures

At Peconic Bay Medical Center, we are glad when our patients receive visitors and want to make these visits as comfortable as possible for both the visitor and the patient. Here are some guidelines that will make visits helpful to family members or friends:

  • Visitors are welcome at any time during the patient’s stay 
  • Visitors are also welcome to stay with a family member or friend when they are in the hospital’s Emergency Department, or are here for outpatient services or Ambulatory Surgery 
  • Patients can choose who can and cannot visit them while they are in our healthcare facility without regard to legal relationship, race, color, national origin, religion, sex, sexual orientation, gender identity or disability.
  • Limits on visiting may be based on the patient’s medical condition. These limits will be explained to the patient and to you.

Please read our guide to visitation policies


Patient condition information

We ask that family members and friends refrain from calling the Patient Care Units for patient information. By law, Medical Center staff members are not permitted to reveal information about a patient's condition over the telephone.
Please review our Health Insurance Portability and Accountability Act (HIPAA) Privacy Notice.


Flowers & gifts

The Bay Gift Shop, staffed by Auxiliary volunteers, is open daily from 9 am to 4 pm and some evenings until 8 pm. Located just off the Main Lobby, the gift shop is stocked with stuffed animals, jewelry items, cards, baby gifts, personal items, candy, snacks, flowers and more.

You can also send a patient flowers online:

Riverhead Flower Shop
http://www.riverheadflowershop.com
(631) 727-2960

Homeside Florist
http://www.homesideflorist.com
(631) 722-3380


Visitor meals & snacks

Visitors may purchase meals in the Twin Forks Café, which is located on the first floor. The Café is open Monday through Friday from 8:30 am to 10:30 am and from 11:30 am to 2:30 pm.

Vending machines, located adjacent to the Café, are accessible 24 hours a day, 7 days a week.

The Bay Gift Shop, located off the Main Lobby, sells candy, cookies, cold drinks, hot coffee and other snacks.


Patient information: Admission

What to bring

Our goal is to make your stay as comfortable and pleasant as possible while you are a patient at Peconic Bay Medical Center.
To expedite the admitting process, it is important to bring with you the following information:

Identification:
A driver's license or social security card

Medications/Prescriptions:
a complete list of any medications you may be taking or should be taking

Insurance Information:
Your insurance enrollment card(s) and any referral forms or pre-certification letters you received in connection with your treatment and hospitalization.

Please note: Many private insurance companies require you to notify them immediately prior to any elective hospitalization. Some insurance policies have a pre-certification clause that requires the patient or family to contact the insurance company prior to any hospitalization or test. The penalty for not doing so can be as high as 100% of your hospital bill. Check with your employer or insurance agent if you are uncertain if your policy has a pre-certification requirement.

If you are covered by more than one insurance company, you will be asked upon admission which is the primary carrier and which is the second carrier. If you do not know, please contact your insurance companies. When you come to the hospital, bring all insurance referral forms, as well as any of the following (if applicable):

  • Commercial Insurance: Your policy number(s) and card(s)
  • Blue Cross: Your Blue Cross Card
  • Medicare: Your red, white and blue Medicare Card
  • Medicaid: Your current eligibility card

Payment of the hospital deductible and co-payments are due on or before discharge. For your convenience, Peconic Bay Medical Center accepts Master Card, Visa, American Express, personal checks and cash.

Personal items:
During your stay you will need to bring only a few personal items. For additional comfort you may wish to bring your own pajamas or nightgown, slippers, bathrobe, any special toiletries, and a few dollars with which to buy something in the gift shop.

What Not to bring

Valuables: Please do not bring any valuables, jewelry, or large sums of money to the Medical Center. If necessary, you may leave jewelry or money in the hospital safe. However, it highly recommended that you send these items home with a family member or friend, as the Medical Center cannot be held responsible for these items.

Appliances: Electrical appliances and electronics, such as hair dryers, curling irons, personal television sets and radios, are not permitted as they pose a safety hazard. Battery-operated radios, cassette and MP3 players with earphones are allowed. However, the Medical Center cannot be held responsible if they are lost.

Medications: Patients should not bring medication from home to the hospital because they may pose counter-effects to prescribed hospital medications. These include over-the-counter medications such as aspirin and decongestants. Your physician will prescribe the necessary medications which will be dispensed from the Medical Center's pharmacy.


Patient information: Your stay


Your health team

At Peconic Bay Medical Center, we take a team approach to providing you with the best care possible. Your health team will include:

  • Your Physician and any specialists he/she may ask to consult on your case.
  • Hospital medicine specialists
  • Registered Nurses
  • Licensed Practical Nurses
  • Patient Care Technicians
  • Lab Technicians
  • Pharmacists
  • Radiology Technologists

All of your health team professionals are specially trained to care for you during your hospital stay.

We understand it is completely natural to feel a bit apprehensive about your hospital stay. Please be assured you will be provided the best possible care around the clock. Every effort will be made to meet your needs. Each Nursing Unit has an assigned Nursing Unit Manager who will visit you regularly throughout your stay.


Your safety

At Peconic Bay Medical Center, your safety is our #1 priority. Our safety efforts have earned us recognition from a national consumer rating agency with ratings of #2 in the Tri-State Area and #3 in all of New York State for Patient Safety.

We promise we will:

  • Wash our hands before seeing you.
  • Check your name, medical record number and/or date of birth before giving any medicine, undertaking a procedure, drawing blood or transporting you.
  • Listen to your thoughts, questions and concerns.
  • Ask you to become our partners in your health care.
  • Ask you or a family member for a complete list of medications and nutritional supplements you are taking.
  • Thoroughly explain to you or a family member the care and medication you will receive.
  • Make sure that you or a family member understands the risk and benefits of all procedures or surgery you are scheduled to have.
  • Stop any procedure if you or a family member objects.
  • Ask for your feedback and concerns.
  • Support and respect you at all times.

We ask that you join us in the commitment to keeping you and your fellow patients as safe as possible. Throughout your hospital stay, please:

  • Always wear non-slip footwear when you get out of your bed.
  • Do not get up from your bed or a chair alone if you feel weak, dizzy or lightheaded. Call your nurse to assist you.
  • Try to use the bathroom before going to bed to avoid getting up in the middle of the night. Waking up in an unfamiliar environment can be confusing.
  • Notify the staff if something spills on the floor.
  • Ask permission before leaving your Nursing Unit.
  • Wait for instructions from your nurse should an emergency, such as a fire, occur.
  • Remember to use your crutches, cane, or walker if needed. If you can't reach them, ask a staff member to assist you.Share with your nurse any information that might help us care for you.

Interpreting services/Servicios de interprete

If you or a family member requires an interpreter or an assistive listening device to communicate, please notify a member of the Medical Center's staff, who will arrange for this service by calling the Social Work Department at 631-548-6430.

Si usted o un miembro de su familia requiere o necesita un interprete o un aparato de audio para poder comunicarse, por favor notifique a un empleado del Centro Medico, el cual ara arreglos para que usted reciba este servicio, llamando al Departamento del Trabajador Social al 631-548-6430.


Your room

We will do our best to make your stay comfortable while you are at Peconic Bay Medical Center.

Patient rooms are grouped together by medical specialties such as obstetrics, pediatrics, intensive care, oncology, medicine and surgery.

If you request specific accommodations, such as a private room, we will make every effort to fill your request. If a specific accommodation is not available, we will transfer you as soon as your preference becomes available. However, patients who require a private room for medical reasons will have priority.

Please note that private rooms are generally not covered by insurance. If you request a private room, you will be required to pay the private room differential. A three-day advance deposit is required.


Calling your nurse

There will be a nurse call button at your bedside and in your bathroom. Do not hesitate to call for assistance when you need it. If you are not sure how to use the call button, ask your nurse to show you. Your call button should be easily accessible at all times.


Telephone service

Telephone services may be arranged upon your admission or any time thereafter. If you have already been admitted and wish to have telephone service, please inform your nurse.


TV service

Television service may be requested upon your admission or once you are settled in your room, by calling the Television Rental Service at Ext. 4410. There is a daily service charge, and a representative will call you to collect the charges, to note needed repairs, or to accept cancellations. Safety regulations do not permit you to bring your own television set or other electrical equipment to the hospital.


Receiving mail

You may receive mail while you are a patient here. For fastest delivery, both your name and room number should be on the envelope. If you receive mail after you are discharged, it will be forwarded to the home address you provided upon your admission.


Patient library

The Auxiliary volunteers operate a Patient Library cart which periodically circulates through the hospital. If you would like to browse the selection of books and magazines, ask a member of the nursing staff to contact the Auxiliary Office to have reading materials brought to your room.


Patient meals

Balanced nutrition contributes to your recuperation and well-being.
After your first day, you will generally be able to choose from a menu of meals. However, certain medical conditions require a special diet.

An appropriate menu which best meets your nutritional and medical needs will be given to you by our dietary staff. A dietitian will visit you sometime during the first few days of your stay to answer any questions you may have and to explain any special dietary requirements your physician may have requested, such as low sugar, low salt or liquid nutrition.

Patient meals are served at the following times:

Breakfast:  7:30 am - 9:00 am
Lunch:  11:30 am - 1:00 pm
Dinner:  4:30 pm - 6:00 pm

Patient Care Units maintain snack items. Snacks will be provided following your doctor's orders.


Pastoral care

Peconic Bay Medical Center's Pastoral Care Program strives to meet the various spiritual and religious needs of our patients. Administered by our Board-Certified Chaplain, our Pastoral Care Program serves all denominations and faiths, including people who are not affiliated with any faith.

Ordained clergy are on premises most days, and on-call 24 hours a day, seven days a week. Our Chaplain or one of our pastoral care volunteers will be happy to visit you and, if you wish, contact your clergy or members of your congregation.

Bibles, prayer cards, inspirational booklets and support services are available on request. Prayer and chapel services are held in our chapel, and accommodations for larger assemblages are provided. A schedule of services is available on request.

If you would like to speak to the Chaplain or Pastoral Care visitor, please notify a member of the nursing staff.


Smoke-free-environment

Peconic Bay Medical Center is committed to ensuring a healthy and safe environment to all patients, visitors and employees, so there is no smoking in any area of the Medical Center's buildings.

In addition, state, county and Joint Commission regulations require Peconic Bay Medical Center to maintain a smoke-free environment. Your understanding and cooperation is greatly appreciated.


Fire drills

In accordance with national and local fire safety standards, periodic fire drills will be held. Rest easy, patients will not be asked to participate in these drills. Your nurse will routinely close and open your door before and after the fire drill.

Holding regular fire drills prepares our staff to respond quickly and appropriately to ensure patient safety, should an actual fire occur.


Patient information: Discharge

Discharge planning

Your medical team will determine the date of your discharge and issue any necessary orders. Our Discharge Planning Program will help evaluate and provide for any needs you may have after your discharge.

Through our Discharge Planning Program, all of your needs—medical, emotional, and social—will be assessed. Should this evaluation indicate the need for special services after you are discharged, such as out-patient therapy, home health care or nursing home care, these issues will be discussed with you and your family and arranged by our discharge planning and social services staff.


Patient satisfaction

Your satisfaction is important to us, and so is your feedback. Hearing from you about what we did well and what we could have done better helps us continuously improve our services and our performance.

Every in-patient and Emergency Center patient will receive a questionnaire in the mail within three weeks of discharge.

Please take a few moments to complete this brief survey when it arrives. It's important that you are candid about your stay, telling us what you were satisfied with and what we need to improve.

Your comments and suggestions help us to improve patient care and services, and we appreciate your feedback.

If you would like to e-mail your comments about your stay, please click this link: Contact Us


Patient information: Patients’ Bill of Rights

Billing

About Your Hospital Bill

Your hospital bill will include applicable charges for rooms, meals, X-rays, medical supplies, lab tests, and medications prescribed by your physician among other things.

Physician fees are not listed in your hospital bill. Please note, your personal physician anesthesiologist, Emergency Department physician, radiologist and consulting physician will submit separate billing statements.

You may pay the balance of your hospital bill not covered by your insurance with cash, a personal check, MasterCard, Visa, or American Express credit cards.  In special cases, payment plans may be arranged with your patient billing representative. If you have been admitted to the Hospital, but have no insurance, you may qualify for insurance coverage through New York State. To find out if you qualify, please call our Medicaid Representative at (631) 548-6434.

Shortly after you have returned home, you will periodically receive computer-generated invoices. Should you have any questions regarding your insurance company's payment toward your hospital stay, please contact your insurance company.

All other billing questions can be addressed by a Hospital Patient Financial Services Representative at 631-548-6099.


Visitation policies & procedures

At Peconic Bay Medical Center, we welcome all visitors. We are glad when our patients receive visitors and want to make these visits as comfortable as possible for both the visitor and the patient. Here are some guidelines that will make visits helpful to family members or friends:

  • Visitors are welcome to use the complimentary Valet Parking.
  • Visitors are welcome at any time during the patient’s stay 
  • Visitors are also welcome to stay with a family member or friend when they are in the hospital’s Emergency Department, or are here for outpatient services or Ambulatory Surgery 
  • Patients can choose who can and cannot visit them while they are in our healthcare facility without regard to legal relationship, race, color, national origin, religion, sex, sexual orientation, gender identity or disability.
  • Limits on visiting must be reasonable and based on the patient’s medical condition, and will be explained to the patient and to you.

Reasons for restricting visitors may include, but are not limited to:

  • The patient requests restrictions or limitations
  • There are safety concerns, such as risk of infection
  • Visiting interferes with the care of other patients, including the need for their rest and/or privacy
  • An existing court order that restricts contact
  • Visitors are disruptive, threatening or violent
  • The patient is in a substance abuse/mental health treatment program that requires limited visiting

For directions and parking information, click here.


Patient Condition Information

We ask that family members and friends refrain from calling the Patient Care Units for patient information. By law, Medical Center staff members are not permitted to reveal information about a patient's condition over the telephone.

Please review our Health Insurance Portability and Accountability Act (HIPAA) Privacy Notice.

Directions & Parking

Peconic Bay Medical Center is located at 1300 Roanoke Ave., Riverhead, just off the traffic circle at the intersection of County Route 58 (Old Country Road) and County Route 73 (Roanoke Avenue). 

Parking is limited, but free valet parking is provided for all patients and family members.

Maps and door-to-door directions

Billing